Frequently Asked Questions

Now that you have browsed our website, you know us a little better. That is why our ‘FAQ’ page is not typical of what you would find on the web!

Ask William!

It is here we have taken the opportunity to help you with any etiquette or protocol questions you may have. Below are some of the questions you have asked our resident etiquette expert William Hanson:

01

During a meal with friends at a restaurant,  I receive an important call on my mobile – how can I answer the call without being rude?

​If you were expecting the call, warn your fellow diners about it before it comes through and ask whether they would mind if you stepped away from the table for a moment to answer it.  Then when it does come through, excuse yourself with the minimum of fuss, and answer the call away from the table.  Return as soon as possible.

02

What subjects should I avoid when meeting someone new?

Avoid: sex, money, health, religion, politics.  These are the five taboo topics and they have no place in small talk.  They can make people feel uncomfortable, and this is bad manners.

03

I’m a guest at a dinner party, who do I speak to first?
The hosts greet you at their door, so you would speak to them first.  Ideally, the host should then introduce you to another guest, but if they do not, then pick someone who is not currently engaged in conversation.

04

I’m at a business networking event, how do I present my business card?

In Western countries and in the Middle East, we present cards with the text facing the recipient, presenting it in our right hand.  In Eastern countries, two hands are used.  In Japan there will be a slight bow, too. In Arab countries, it is also considered polite to have one side written in English and the other side in Arabic.

05

What does smart casual really mean?

Traditionally it means 'no denim'.  For men, an open-necked shirt, jacket, and smart trousers.  For ladies, a casual dress, or similar outfit.

06

The party starts at 7pm. What time should I arrive?

It is polite to be 10-15 minutes late to social events, so 7.10 or 7.15pm..

07

I’m a vegetarian and the food being served has beef. What do I do?

If you have a dietary requirement then when you accept an invitation it is your responsibility to tell the host.  Thoughtful hosts may ask if they have never had you to dinner before, but if you fail to make your preferences known then prepare to just eat the accompanying vegetables!

08

I’m with a large group of friends and I want to leave. Do I have to say good bye to everyone?

Yes - if you are leaving before everyone else, then it is polite to say goodbye and if possible you want to individually bid farewell to everyone.  However, the logistics of the restaurant or setup of the group may mean you can't individually shake hands/kiss everyone, so just standing up and waving goodbye to everyone is acceptable.

09

I’ve just been introduced to someone new and I don’t know what to say. How can I start a good conversation?

In good conversation, you should ask questions about the other person, and, in turn, they should ask about you.  Start a conversation with asking how they know the hosts, or whether they have travelled from far to get to wherever you have just met them.

10

I’m going on a first date with a lady, do I pay the bill?

The gentleman always pays on the first day, regardless of whoever initiated the date.

11

Are women still impressed with flowers?

Yes!!  Although not cheap ones you've just bought from the convenience store!

12

At what type of event/occasion am I expected to wear a bow tie?

Bow ties are nowadays really only seen for formal evening events.  If the invitation says 'Black Tie' or 'White Tie' then this means a black bow tie, or white bow tie respectively.  Make sure it's a proper bow tie, rather than one of those awful ready-made jobs.

13

I’m at a job interview, do I keep my jacket on?

Yes - if you turn up in a jacket, keep it on. Being interviewed is a formal process, so keeping your jacket on ensures you are seen to be professional.

14

What is a good age to introduce my children to a formal restaurant?

As early as possible!  Three or four years-old is probably suitable.

15

What do I teach my children to say when introducing themselves?

Teach them to extend their hand and say their name and 'how do you do'.

16

I'm having a sit down dinner for four people - how does the seating arrangement work?

On the assumption that it is two couples, I suggest that each couple is opposite each other, so that everyone sits next to someone they don't live with!  Keep it boy-girl-boy-girl, also

17

What should I say when I want to go to the restroom?

From an accuracy point of view, a ‘toilet’ was a lady's makeup and dress - she went to the powder room to 'do her toilet'.  The use of ‘bathroom’ or ‘restroom’ can also be confusing for obvious reasons. In polite society the words 'loo' or 'lavatory' should be used.

Haven't found the question you wanted to ask?

Simply send us an email and we would be delighted to answer your questions!